FAQ

All our jewelry are made of 100% recycled sterling silver. The gold jewelry are then plated with 18K gold.

We love the look and feel of the natural stones and how they age beautifully, giving the jewelry its own personality. Therefore we always strive for using natural stones in our jewelry.

Information regarding our different sizes can be found in our Size guide.

Yes, we ship our products worldwide. Different shipping costs can apply to different countries. Select your country at the checkout and to see all details.

All international orders are shipped with FedEx, UPS, Budbee, Bring or DHL Parcel Connect from our wearhouse within 1-3 days. Once we received your order, an email with your order confirmation will be sent to your specified email address.

If you haven’t got a delivery notification within 7 days, please contact Customer Service by phone, +468-242810 , or email, info@systerp.se.

If you want to update or change the shipping address you provided at the time of purchase, please contact us immediately by phone, +468-242810 , or email, info@systerp.se, and we will be happy to help you. Please note that change of shipping address cannot be done after the order has been sent from Syster P warehouse.

On our retailer page, you can search for a specific store name or by location and you will find the nearest retailer.

We accept credit card and Klarna, as well as Paypal. For further information about invoice or split payment possibility,  please see our Term and Conditions.

At Syster P we want you to be happy with your product. That is why we always give you an open purchase for 30 days. Sale items, Advent Calendars and Limited Edition collections has a 14-day return policy. To make the handling of returns as easy as possible, please register your product via the link below before submitting it. Here you get instructions on how to pack and send the product to us, as well as the opportunity to print a return shipping note.

Register your return HERE.

Return freights are carried by the customer, except for when the return is a consequence of a complaint. Please register your return HERE.

If you have any questions please contact Costumer Service by phone, +468-242810, or email, info@systerp.se.

At Syster P we want you to be happy with your product. Have you bought your jewelry from us and it has broken? Register your complaint via the link below and have your broken jewelry replaced within the warranty period.

Register your complaint HERE.

Normal delivery time from Syster P is 2-5 working days for international orders. Some products may have a slightly longer delivery time during peak seasons or high demand. You will receive an shipping confirmation once your order has left our warehouse. If you have not received this within 3 working days, please contact our customer service on +468-242810 or info@systerp.se.

Yes, when you place your order, a confirmation is automatically sent by to your registered e-mail address. When your order is dispatched from our warehouse, you will receive a delivery confirmation informing you that your order has been shipped. If you haven't received this email within 3 working days, please contact our customer service on +468-242810 or info@systerp.se.

Contact with water is safe, but please avoid salty sea and chlorinated pool water.