Returns, exchanges & claims

We want you to be satisfied with your product. Therefore, we always give you a right to return or exchange your product up to 30 days after your delivery. Read more about right of withdrawal, claim, shipping and returns below.

Returns, exchanges and claims

We want you to be happy with your product. That is why we offer 30 days open purchase and exchange right. Sale items and Limited Edition collections has a 14-day return policy. To make the handling of returns and exchanges easy, please register your product below before submitting it. You get instructions on how to pack and send the product to us, as well as the opportunity to print a return shipping note for a cost of 5.90 EUR. No return fee is charged for exchanges.

Have you bought your jewelry from us and it has broken? Register it here, send a picture and have your broken jewelry replaced within the warranty period. Follow the instructions below and we will help you as soon as possible!

You can find your order number in the confirmation email received when you placed your order. If you’re missing your order number, please contact

Register your return, exchange or claim here.