Privacy policy

We work to ensure a high level of data protection that safeguards your personal privacy when using our site. This privacy policy therefore explains how your personal data is processed and protected, your rights and how you can enforce them. We strive to make you feel secure in our processing of your personal data. If you have any questions, you are welcome to contact us. You can find our contact details at the bottom of this page.

WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION WE COLLECT?

Syster P AB, VAT no SE556361392501, street address Döbelnsgatan 40, 113 52 Stockholm, is the company responsible for the personal data you provide to us through purchase and other contact with us and is responsible for processing them.

WHERE IS YOUR PERSONAL DATA STORED?

We strive to ensure that your personal data is processed as far as possible within the European Economic Area (EEA) and all our own IT systems, but it can also be transferred and processed in a country outside the EEA (so-called “third country”). Such transfer takes place only to the recipient country with an adequate level of protection and in accordance with applicable legislation. If a transfer is made to a partner for a service in the USA, this is only done to companies that are covered by the so-called “Privacy Shield”, which is an agreement on the protection of personal data between the EU and the US.

WHAT KIND OF PERSONAL INFORMATION DO WE COLLECT?

We collect personal information that you send to us when you place orders on our website, register for our newsletter or participate in any competitions. For example, the personal information you send to us may include contact information, date of birth and payment information. We may also collect certain personal information from external partners such as address information from public records and credit rating information from credit rating agencies, banks or credit reporting agencies.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information for the following purposes:

When processing orders and returns in our webshop
For SMS notifications about delivery status
For contacts regarding any problems with your delivery
In case of correspondence on questions and other information
When sending out offers in the form of newsletters, always with instructions on how to unsubscribe from further mailings
When analyzing purchase patterns to provide relevant offers and information
When confirming minimum age, which according to law applies to shopping online
When announcing winners in competitions we arrange
Sending out questionnaires to improve our services and offers.
In case of work that prevents abuse or other inappropriate use of our website

We save your information as long as it is required to fulfill the above purposes or as long as we are required by law to do so but no longer than 36 months. Then your personal data will be deleted.

WHAT ARE YOUR RIGHTS?

You have the right at any time to request information about the personal information we have about you according to GDPR. If your information is incorrect, incomplete or irrelevant, you may request that it be corrected or deleted. We cannot delete your information if there is a statutory requirement for storage, such as accounting rules, or when there are other legitimate reasons why the data must be saved, for example unpaid invoices. You can revoke your consent at any time to let us use the information for marketing by unsubscribing from our newsletter. You can also contact us by sending a letter, e-mail or call. See contact details HERE.

WHO CAN WE SHARE YOUR PERSONAL INFORMATION WITH?

In order for us to be able to offer the aforementioned services and our commitments to you as a customer, we share your personal information with companies that are so-called personal information assistants for us. Personal data assistants treat the information for our account and according to our instructions and help us with IT services, payment services, transport and marketing. This only happens for purposes for which we have gathered the information and only for companies that can provide sufficient guarantees regarding security and confidentiality for personal data.

We will never forward, sell or exchange your personal information for third party marketing purposes.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

In order for your personal information sent to our website not to be read by outsiders, all such information is encrypted and sent via a secure connection.

COOKIES

Cookies are small text files that are saved on your computer, phone or tablet when you visit the site. The cookies help the site remember your settings (such as usernames, languages, text size and other presets) for a certain period of time. The idea is that you should not have to redo the settings each time you enter the site or browse between different pages.

DO I NEED TO ALLOW COOKIES?

The cookies are not entirely necessary for the website to work, but they make it easier for you to search for information. You can remove or block the cookies, but in that case you must be prepared for the website not to work optimally. The cookies are not used to identify you as a person but the cookies are only used for the purposes mentioned here.

If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser then you can visit the page in private mode. This mode is called different things depending on your browser: “Incognito window” (Chrome), “Private window” (Firefox) or “InPrivate window” (Microsoft Edge). All cookies set during the visit in private mode are then deleted from your computer when you close your browser.

HOW DO WE USE COOKIES?

This site uses cookies to manage items in the shopping cart and for some functions that should only be displayed once per visitor. If you close your browser and later come back to the store, your settings and items will be saved in the shopping cart using cookies. We also use cookies to be able to adapt and make information and marketing as relevant as possible for you.

We also use cookies as statistical data, for example to see which articles the same visitors are looking at in order to be able to offer automatic product recommendations.

THIRD-PARTY COOKIES

We use Google Analytics and AdWords, which also set cookies, to get an idea of how our visitors use the site. These cookies do not contain identifying information about who the visitor is.